Problem:  A Client encountered a situation where the alert was not reaching the Security Center

Resolution:  upgrade this device’s OS Version:
The system was on an unsupported version of the OS and Sense version.  The sense version is tied to the OS version, so you need to upgrade your machines to a supported release.

Windows 10 Enterprise and Education - Microsoft Lifecycle | Microsoft Docs

You need to upgrade to at least Version 1909 or higher.  Doing this most likely will resolve the issue.


Client: Builders

Ticket Number:  XX